Collections Specialist

DMCL Chartered Professional Accountants has an exciting opportunity for a collections professional to further develop their career. You will earn significant autonomy as you use your experience and knowledge to tune and develop this role and deliver outstanding results.

Main Responsibilities

As a Collections Specialist your main responsibilities will include the following:


  • Proactively contact clients regarding overdue accounts, determine the reasons for non-payment, and negotiate timely payment;
  • Respond to enquiries from clients with regards to their delinquent accounts;
  • Manage delinquent accounts and execute appropriate collections strategies to improve collection targets and other receivable KPIs;
  • Responsible for continuous improvement activities by developing and implementing efficiencies that will add value to the collection process;
  • Escalate collections proceedings when necessary.

Qualifications, Skills & Personal Attributes

  • 2-3 years’ experience in a business to business collections role;
  • Accounts Receivable knowledge/experience;
  • Ability to be assertive and tactful, with strong negotiation skills;
  • Commitment to excellent customer service;
  • Excellent verbal and written communication skills;
  • Strong interpersonal & analytical skills;
  • Intermediate computer software skills.

What DMCL Offers

We offer an exceptional opportunity for you to use your skills in a flexible work environment with a competitive compensation and benefits package, including:

  • Base salary with commissions;
  • Flexible work hours – full-time or part-time;
  • Option to work in one of our Vancouver, Surrey or Port Coquitlam offices or from home;
  • Medical, dental, life and long-term disability benefits coverage.

To apply for this position, please submit your cover letter and resume via email to Please include Collections Specialist in the subject line.

Application Form