To our valued clients,
We would like to let you know how the COVID-19 health emergency is affecting us during our busy season, and the steps our offices are taking to ensure the health and safety of our staff and clientele.
We are closely monitoring the situation along with the guidance given by governmental and public health authorities. While our offices remain open at this time, many staff members are electing to work from home. Our existing infrastructure supports this, as our office moved to paperless files and remote servers some time ago.
Our commitment to providing excellent client service is still a priority. While you may be used to coming into our office to drop off your information and to meet with us in person, we are recommending the following alternatives:
- Phone calls or video conferences to be scheduled in lieu of face-to-face meetings
- Your personal information can be uploaded to us via a secure link (we can provide a link specific to you upon request) or emailed at your convenience
- Physical documents can be mailed to our office, or we can arrange for a courier to pick them up from you directly
We ask that you please do not visit any of our offices if you are not feeling well in any way, if you have travelled outside of Canada within the past 14 days, or if you have interacted with someone who has been diagnosed with COVID-19.
We have also asked DMCL staff who meet the above criteria to not come into the office and to follow the directions of our local public health authorities.
We understand that for some engagements there are elements of our work that cannot be done remotely, and we’ve requested that our staff coordinate with their clients, and we will respect the policies or guidelines that you share with us relating to attendance at your premises. As noted above, phone, video conference or email communication is preferable, if possible.
We continue to monitor the situation as this global health concern unfolds, and will keep you informed of future updates. We sincerely wish you and your loved ones the utmost of safety and healthiness during these trying times.
Thank you, and please do not hesitate to contact us should you have any questions or concerns.
Fraser Ross
Office Managing Partner DMCL Chartered Professional Accountants
